FAQ

How quickly will the goods ordered from the e-shop arrive?

We offer delivery to SmartPOST, Omniva and DPD parcel machines and by DPD courier. The goods usually reach you within 1-3 working days.

Can products be returned?

When buying from the e-store, it is possible to return products within 14 days, if the goods are unused, undamaged and in the original packaging. According to the Law of Obligations, the right of return does not apply to cosmetic and hygiene products that are not returnable for health protection and hygiene reasons after the product has been opened. These restrictions do not apply to goods with defects.

How to return the goods?

In order to return the goods, the Customer must submit a request for withdrawal from the purchase of the goods in a free form to the e-mail address info@salonshop.ee within 14 days of receiving the goods at the latest. The costs of returning the goods are borne by the Customer, unless the reason for the return lies in the fact that the goods to be returned do not correspond to the ordered ones (e.g. incorrect or defective goods).

Is the product original?

Yes, we only sell original goods. We are official importers of brands and the goods come directly from the manufacturers.

Why should I create an account on Salonshop.ee?

All registered users receive a -5% discount on full-price products. In addition, you can save your favorite products in the wish basket, from where you can conveniently and easily add them to the shopping cart at a convenient time. The account also provides a good overview of already ordered products and order history, and the purchase process is also faster, easier and more convenient.