Terms of sale

1. GENERAL PROVISIONS

1.1. These terms and conditions of sale (hereinafter: Terms) apply to the purchase of goods from the e-shop www.salonshop.ee (hereinafter: E-shop). The seller of the goods is Salonshop Baltic AS, legal address Valgevase 13 Tallinn 10414, registry code 10205387, telephone +372 677 7328 and e-mail address info@salonshop.ee (hereinafter: Seller). The terms and conditions regulate the legal relations between a private person (hereinafter: Customer) and the Seller arising when making a purchase from the E-shop.

1.2. In the part not specified in the terms and conditions, the Customer and the Seller are based on the legislation in force in the Republic of Estonia when making a purchase from the E-shop.

1.3. The seller has the right to change and supplement the Terms and the price list unilaterally. Changes to the conditions and price list take effect from the moment they are published in the E-shop. Orders placed before the changes come into effect are subject to the Terms and Conditions in effect at the time the order was sent.

1.4. By purchasing goods in the e-store and/or registering as a user, the Customer confirms that he has read the conditions, agrees with them and undertakes to comply with them.

2. PRODUCT AND PRICE INFORMATION

2.1. The prices of goods sold in the e-shop are shown in euros and include the VAT of 22% valid in the Republic of Estonia.

2.2. When placing the order, the price of the goods will be subject to the delivery fee corresponding to the delivery method chosen by the Customer, which will be displayed to the Customer at the time of placing the order.

2.3. If the total price of the order is 49.00 euros (including VAT) or more, the delivery of the products within the Republic of Estonia is free. For orders under 49.00 euros, the delivery fee within the Republic of Estonia is 3.00 euros.

2.4. The seller reserves the right to change prices. In the event of price changes, the price that was valid when the order was delivered to the Customer, which was reflected on the invoice at the time of placing the order, applies.

3. FORMING THE ORDER AND PAYING FOR THE GOODS

3.1. The customer’s shopping cart is created from the moment the Customer has pressed the “Add to cart” button, after which it is possible to continue browsing the goods or start placing the order. It is possible to add, change or delete the goods in the shopping cart before completing the order and paying for it.

3.2. The photos displayed in the e-shop are illustrative, the goods in reality may differ from the goods shown in the photo.

3.3. To complete the order, press the “Order” button, where the Customer must enter the requested data so that the Seller can contact the Customer and issue an invoice if necessary.

3.4. The smooth delivery of the goods purchased by the Customer depends on the accuracy and correctness of the data provided in the order.

3.5. After confirming the order, by pressing the “Pay” button, the system prepares an invoice for the Customer, which can be paid via a bank link or by credit card.

3.6. The sales contract is deemed to have been concluded from the full receipt of the amount shown on the invoice to the Seller’s current account.

3.7. Payment with a bank link (Swedbank, SEB, LHV, Luminor, Coop and Citadele) takes place outside the E-shop in the secure environment of Montonio. After selecting the desired bank link, the Customer will be redirected to Montonio’s secure environment to make the payment. There is a pre-filled payment order with the amount to be paid (the payee is Montonio). Montonio authorizes the transaction through the selected bank link in the Customer’s bank.

3.8. When processing payment data, data security standards are followed, which are regulated by the international security certificate PCI DSS (Payment Card Industry Data Security Standard), which ensures that the exchanged information cannot be intercepted or changed by outsiders.

3.9. The seller is the controller of personal data, who transfers the personal data necessary for making payments to the authorized processor Montonio Finance UAB. The seller does not have access to the customer’s bank data.

4. ORDER DELIVERY

4.1. After the sales contract enters into force, the Seller completes the order and hands it over to the company’s logistics partners for delivery. The goods can be delivered within the Republic of Estonia via the Seller’s logistics partners Itella SmartPOST, Omniva or DPD.

4.2. Delivery of the goods generally takes place within 3-5 working days from the entry into force of the sales contract, unless the Customer has been informed otherwise.

4.3. When ordering goods from a vending machine, an SMS message with all the necessary information to receive the package will be sent to the recipient’s mobile phone when the package arrives at the parcel vending machine at the destination. To receive the package, the unique door code specified in the SMS must be entered on the machine’s screen, which allows the Customer to receive the package.

4.4. In the case of a courier service, the Customer will be notified in advance of the package’s arrival via SMS to his mobile phone or will be called. The goods are handed over to the Customer by the courier on the basis of the delivery note. Before accepting the goods and signing the delivery note, the Seller recommends checking the packaging of the goods. In case of visible damage, the Seller recommends not accepting the goods. By signing the delivery note, the Customer confirms that the package was intact at the time of delivery of the goods or that he is satisfied with the condition of the package (the goods are not damaged).

4.5. In order to deliver the order without delays, you must be diligent and provide true, correct and valid data when entering the delivery data when completing the order.

4.6. The Seller is not responsible for the delay in the delivery of the goods if the goods have been handed over to the logistics partners on time, but the delay in delivery is due to circumstances that the Seller could not influence or foresee.

5. RIGHT OF WITHDRAWAL

5.1. After receiving the order, the Customer has the right to withdraw from the contract concluded in the e-shop without giving a reason within 14 days. According to VÕS § 53, paragraph 4, the Customer does not have the right of withdrawal for goods that cannot be returned due to their nature.
In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, the form of which can be found here, and send it to the e-mail address info@salonshop.ee within 14 days of receiving the goods at the latest.

5.2. If the condition of the item to be returned deteriorates, the Customer is responsible for the decrease in value of the item only if he has used the item in a way other than what is necessary to make sure of the nature, properties and functioning of the item. In order to make sure of the nature, properties and functioning of the item, the Customer may handle and use the item only as he would normally be allowed to do in a physical store to test the item. The 14-day right of withdrawal does not apply to goods that cannot be returned due to their nature (e.g. hair care products with open packaging, perfumes, hygiene products…).

5.3. In order to return the goods, the Customer must submit a request for withdrawal from the purchase of the goods in a free form to the e-mail address info@salonshop.ee within 14 days of receiving the goods at the latest.

5.4. The costs of returning the goods are borne by the Customer, unless the reason for the return lies in the fact that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).

5.5. The customer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.

5.6. Upon receipt of the returned goods, the seller shall return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract. The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.

5.7. The seller has the right to withdraw from the sales transaction and demand the return of the goods from the customer, if the price of the goods in the e-shop is marked significantly below the market price of the goods due to an error.

6. SUBMISSION OF CLAIMS

6.1. The seller is responsible for the non-compliance or deficiency of the goods sold to the customer with the contract conditions, which already existed at the time of handing over the goods and which appear within up to two years from the handing over of the goods to the buyer. Within one year from the delivery of the item to the Customer, it is assumed that the defect was already present at the time of delivery of the item. It is the responsibility of the Seller to refute the relevant assumption.

6.2. In the event of a defect, the customer has the right to contact the Seller within two months at the latest by sending an e-mail to info@salonshop.ee or by calling +372 677 7328

6.3. The seller is not responsible for defects that have occurred after the goods have been handed over to the customer.

6.4. If the goods purchased from the E-store have defects for which the Seller is responsible, the Seller will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Seller will return to the Customer all fees associated with the sales contract.

6.5. The seller shall respond to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.

7. RESOLUTION OF DISPUTES

7.1. If the Customer has complaints about the E-shop, they must be sent to the e-mail address info@salonshop.ee or call +372 677 7328.

7.2. In the event that the Customer and the Seller do not reach an agreement regarding the dispute, the Customer has the right to turn to the Consumer Disputes Committee operating at the Consumer Protection Board in Estonia for an out-of-court settlement of the dispute. You can familiarize yourself with the procedural conditions and submit an application here (https://komisjon.ee/et). The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the Customer and the Seller. Review of the customer’s complaint by the commission is free of charge.

7.3. The customer can contact the European Union consumer dispute resolution platform here (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).

8. FORCE MAJEURE

8.1. Neither party shall be liable to the other party, and its conduct shall not be considered a breach of these Terms due to delay or non-performance of any of its obligations, if the reason for said delay or non-performance was not within the control of said party (force majeure).

9. PERSONAL DATA PROCESSING CONDITIONS AND USE OF COOKIES

9.1. The personal data controller of the e-shop www.salonshop.ee (hereinafter: E-shop) is Salonshop Baltic AS, legal address Valgevase 13 Tallinn 10414, registry code 10205387, telephone +372 677 7328 and e-mail address info@salonshop.ee (hereinafter : Seller).

10. PERSONAL DATA PROCESSING

10.1. The personal data provided by the customer to the Seller (name, address, e-mail, phone) are entered into the E-shop database and used to fulfil the sales contract, further develop and personalize the services. Personal data entered by the client will not be disclosed to third parties, except in the event that the method of delivery of the order chosen by the Customer requires it and in cases arising from legislation.

10.2. The seller is the controller of personal data, who transfers the personal data necessary for making payments to the authorized processor Montonio Finance UAB. Encrypted data communication with banks when paying for purchases ensures the security of the Customer’s personal bank credentials, and the Seller does not have access to them either.

10.3. The Seller reserves the right to send information to the Customer’s e-mail address about his and his partners’ new products and special offers only if the Customer has expressed a desire to do so and has indicated his desire to receive direct mail notifications.

10.4. The customer can opt out of direct mail notifications sent to e-mail at any time by notifying the Seller by e-mail or by following the instructions in the e-mail containing the offers.

11. DELETION OF PERSONAL DATA AND RESOLUTION OF DISPUTES

11.1. In order to delete personal data, you must contact the Seller with a request via e-mail info@salonshop.ee. The deletion request will be answered no later than within 7 days. Upon confirmation of the request, personal data will be deleted, unless there is a legitimate need to preserve such data.

11.2. In case of disputes related to the processing of personal data, the Customer has the right to contact the Seller via e-mail info@salonshop.ee or contact the Data Protection Inspectorate (https://www.aki.ee/et) or the court.

12. COOKIES

12.1. The E-shop uses cookies to ensure a better user experience. A cookie is a small text file that is automatically saved by the web browser on the device used by the Customer. Cookies are used to collect information about how the Customer uses the E-shop.

12.2. Session and permanent cookies are used in the e-shop.

12.3. The customer is considered to have accepted cookies if cookies are enabled in his web browser settings.

12.4. The customer can delete and/or block cookies stored on their devices by changing the corresponding settings of their web browser. If cookies are not used, the functionality of the E-shop may be limited.

12.5. In addition to cookies, the E-shop collects and analyzes anonymous web statistics using pixel tags and Google Analytics tools.

These Terms are valid from 01.12.2021.